Frequently asked questions
Answers about plans, payments and appointments.
FAQ
Questions, answered
Is BELONG insurance?
No. BELONG is a direct health care membership. Your monthly or annual fee gives you included services and member pricing at Ultrahealth locations.
Who can join a family membership?
The primary member, their spouse and their dependents living in the same household. Each plan states the maximum number of people it covers.
What happens if a payment fails?
We retry automatically and let you know. Benefits stay active during a short grace period so you can update your card.
Can I see prices before my visit?
Yes. Search the member fee schedule by service or CPT code here on the website, in the portal or in the app.
Can I keep my health insurance?
Yes, and we recommend it. The membership is not billed to your insurance and does not cover hospital stays, emergencies or specialists outside the clinic; insurance protects you in those cases.
What should I do in an emergency?
Call 911 or go to the nearest emergency room. The membership does not cover emergency services.
How do I book a visit?
From the member portal or the app, choosing the person, the type of visit and the time. You can also call the clinic.
How do I pay for the membership?
By card, at the frequency you choose when you enroll (for example, monthly or annually). The first charge includes the enrollment fee.
Can I cancel my membership?
Yes. The terms, including the minimum term of some plans, are in the membership agreement you sign when you enroll. To cancel, contact the clinic.
Do I need a physical card?
No. Your digital card is in the portal and the app, and you can also download it as a PDF.
Have another question? Call us or ask at your clinic's front desk.